Siding Job for Bill and Terri

Project Overview

Type of Project: Full Exterior Siding Replacement and Home Restoration
Client’s Initial Challenge or Need: Bill and Terri needed to replace their home’s damaged siding, and our team helped guide them through the insurance process.
Location: Des Moines, Iowa
Timeline:
– Initial Contact: January 2024
– Project Started: June 2024
– Project Completed: July 2024

Client’s Goals and Concerns

Bill and Terri wanted a complete, fresh, and durable look for their home. They chose the deep, rich color of Provia HeartTech siding in Nightfall for a striking, modern transformation.

Specific Concerns & Unique Obstacles: They had a detailed list of smaller items that needed attention, like reattaching outdoor lights, fixing a porch railing, cleaning a few spots on the new siding, and addressing concerns with the warped siding. Most importantly, they simply wanted to be kept in the loop throughout the process.

Our Approach and Solutions

At Heartland Roofing, Siding, and Solar, we show up for our neighbors, and this project was a perfect example of why. Our main goal was simple: to ensure the siding replacement process was smooth and stress-free from start to finish.

How we addressed concerns and ensured high quality:

– We built trust by keeping Bill and Terri informed every step of the way, ensuring they felt confident and supported throughout the project.
– Standing Behind the Work: When the hot Iowa sun caused a section of the brand new siding to wave (a rare manufacturer issue), we didn’t wait. Our production manager immediately contacted the Provia rep to inspect the work and start a full warranty claim, showing the homeowners we stood behind the product 100%.

Implementation Process

Key steps from inspection to completion:

– Initial Prep: We completed a full home inspection.
– Material Start: Our team confirmed the material order, making sure the dark Nightfall color was secured in the best product line to avoid future issues.
– Installation: Our dedicated crew started work, beginning with replacing any rotted wood found beneath the old siding to ensure a rock-solid foundation.
– Final Touches & Warranty: This was the most important step for the homeowners. Our team personally handled a long list of follow-up items:
– Our Production Manager fixed the porch railing and a small gutter problem.
– We brought in an electrical expert to professionally re-install the outdoor lights.
– We arranged for the manufacturer’s rep to visit and confirm the warranty claim on the heat-warped siding.
– We ensured all leftover material and debris were quickly hauled away.

Teams Involved: Our Project Advisor, Ben, kept communication flowing, our Site Supervisors, Tanner and Ben, were on site solving problems and fixing details, and our Install Crew, Gio and team, handled the installation.

Before & After

The deep, dark color of the Provia HeartTech siding in Nightfall created a dramatic, powerful contrast that instantly gave the house a modern and custom feel.

Choosing this particular Provia product was a design upgrade. It provided the beautiful, rich color the homeowner wanted, while giving them a durable, low-maintenance product that protects their home for years to come.

Results and Outcomes

The home received a complete exterior refresh, and every small detail the homeowner was concerned about – from the railing to the lights – was addressed. The warranty claim for the initial product issue was promptly filed, securing the homeowner’s long-term protection.

The core siding installation was completed within the timeframe. We stuck to the job’s scope and went above it to ensure a 100% complete job, even through the extended process of managing the follow-up list and warranty claim.

What Set Us Apart

This project was difficult because of the immediate, rare warping issue with the brand-new siding.

At Heartland, we finish what we start. We immediately brought in the manufacturer to protect the client’s long-term warranty. We prioritized the homeowner’s peace of mind, proving that we’re not just contractors – we’re neighbors. Even with a great product, it’s important to go the extra mile for the homeowner. When you focus on making their experience the best it can be, everything else falls into place. At the end of the day, building trust and creating memorable experiences is what truly makes the difference.