Find answers to some of Heartland’s most frequently asked questions right here! These questions come in from our website, calls from customers or out on the job. You’ll get important information about our services, processes, and policies — helping you make informed decisions about your upcoming projects. Don’t see your question listed here? Our team is always ready to assist.

How long have you been in the roofing industry?

Heartland Roofing, Siding, and Solar has proudly served the Iowa community for over 11 years. As a trusted local contractor, we are committed to providing high-quality general contracting services, like roofing, siding, replacing windows, installing and replacing gutter systems, and installing solar panels that enhance the beauty, functionality, and value of homes across the region.

Are you licensed and insured?

Yes, Heartland Roofing, Siding, and Solar is fully licensed and insured. Our commitment to maintaining the highest standards of safety and professionalism ensures every project we undertake is completed with the utmost care and compliance with industry regulations. 

Our license registration number in Iowa is: C119821.

Can you provide references or portfolios of past projects?

Absolutely! We are happy to provide references from our many satisfied customers. Our reputation for quality workmanship and exceptional customer service speaks for itself, and we encourage you to hear directly from those who have experienced the Heartland difference.

You can review our 5-star Google reviews or check out our past completed projects.

What warranties do you offer?

Heartland Roofing, Siding, and Solar offers comprehensive warranties on our services and materials to provide you with peace of mind. While our warranties vary depending on the specific product and service, we typically include long-term coverage for workmanship and material defects. For more detailed information, please contact us at 515-981-3838.

Does your estimate cover all costs?

Our estimates are thorough and designed to cover all costs associated with your project. We provide transparent pricing and ensure there are no hidden fees so you can be confident in the accuracy of our quotes. If any additional costs arise, we communicate them clearly and promptly.

Where is your business located?

Heartland Roofing, Siding, and Solar is proudly based in Des Moines, Iowa. We also have offices in Ames, Iowa, North Liberty, Iowa, and Hopkins, Minnesota. Our locations allows us to serve homeowners across the region with prompt and reliable service.

Find our addresses in the footer of the website or on our Locations and Hours page.

How do you handle unexpected issues or changes during the project?

Unexpected issues can arise during any project, but our experienced team is prepared to handle them efficiently and professionally. We communicate any challenges promptly and work closely with you to find the best solutions, ensuring your project stays on track and within budget.

What does a new roof cost?

The cost of a new roof can vary widely based on factors such as the size of your home, the materials you choose and the complexity of the installation. For an accurate estimate, we offer a free, no-obligation inspection and an estimate consultation where we assess your specific needs and provide a detailed quote.

How often should you have your roof inspected?

In line with the National Roofing Contractors Association, we recommend having your roof inspected at least twice a year, especially after severe weather events. Even with a new roof, hail damage or severe wind damage can void the warranty on new shingles. 

Regular inspections help identify potential issues early, preventing costly repairs and extending the lifespan of your roof.

If my shingles are lifted, will they go back down?

No, lifted shingles will not go back down. Once shingles are lifted, dust will continuously get under them and stick to the adhesive preventing it from resealing to the roof. The good news? The only thing that would need to be replaced is the lifted shingles, not the entire roof. The best thing to do is replace them right away and not wait for warm weather to seal them down.

In case you're wondering, Heartland does roof repairs as well. Some roofing companies can’t support a staff to do small repairs and will not offer this service. We always make sure you never overpay for a service you don't need. If your roof can be repaired instead of replaced, we're the right people to talk to!

Can I lay new shingles over existing shingles?

While some jurisdictions allow shingle layering, it’s generally not recommended due to the potential problems that can arise. These include excessive weight, reduced lifespan of the shingle and roof, decreased energy efficiency in the home, a loss in aesthetic appeal, and voiding the manufacturer warranty.

Installing new shingles over existing ones doesn’t address underlying issues. It’s important to address these before replacing shingles or installing a new roof to ensure the long-term integrity of your roofing system. Consult with a professional roofing contractor to inspect your roof and asses its condition to determine the most suitable approach for your specific situation.

Do I need to replace my roof if it has moss?

The plain and simple answer is yes. Moss can severely damage the structural integrity of any type of roof. Moss thrives in damp and shaded environments, absorbing moisture and establishing roots that can lift shingles. This can eventually lead to holes in your roof and leaks into your home. It is also dangerous to walk on a moss-covered roof because it makes surfaces very slippery when wet. 

If you live in an area that is frequently damp or in the woods, regularly monitor your roof for moss growth and treat it as needed.

What happens when my roof is missing a shingle?

Missing shingles can lead to several potential issues. The primary function of shingles is to protect your home from water infiltration. Without this barrier, the underlying layers of your roof are exposed, increasing the risk of leaks and water damage, like rotted and warped decking on your roof or stained ceilings and damaged walls inside the home. Structural problems can also occur if the missing shingle isn’t addressed promptly. 

Additionally, shingles help insulate your home. Missing shingles create gaps that allow heat loss in the winter and heat gain in the summer, causing the HVAC system to work harder —which looks like an increase in your energy bills. These gaps can also provide entry points for pests, such as insects, rodents and birds, which can cause further damage and potentially create health hazards.

If you notice a missing shingle, it's essential to act quickly. Contact a professional roofer, like Heartland, for a free inspection. We can replace the missing shingle and inspect the surrounding area for additional damage. In the meantime, you may need to temporarily cover the exposed area with a tarp to prevent water damage. Regular maintenance and timely repairs are crucial to extending the life of your roof.